Unable to Load the Browser Extension

October 4, 2012, 11:13 am

≫ Next: Bananatag is not working with the new Gmail

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The Bananatag extension for Gmail (for false) was unable to load the jQuery library. The extension has not been initialized. Try restarting your browser.

If you’re receiving the above error ( or similar ), the issue is most likely related to the version of the extension you are using. On occasion, Google changes aspects of how Gmail looks or how it is loaded. These changes can cause the Bananatag extension to error. We release updates to the extension as soon as we are able to detect a change in Gmail. If you are using Chrome, updates to the extension are automatic ( may require a forced refresh), but if you are using Firefox you’ll have to download the new version of the extension.

Download the latest version here.

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Bananatag is not working with the new Gmail

October 31, 2012, 9:38 am

≫ Next: Tracking Emails

≪ Previous: Unable to Load the Browser Extension

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We are aware of the change and an update to the extension is currently being worked on.  We expect it to release shortly.  Sorry for the inconvenience.

In the mean-time.  If you just can’t live without Bananatag and would like to get back to the Old Compose layout, below are instructions  on how to do that until the new extension is released.

In your Compose window there is a down arrow in the bottom right with More Options.

Click it.

The top option should be Switch back to old compose

Click again.

You may not see anything happen, but if you refresh the page you should be back to your familiar Gmail layout.  You can go back to the new view at any time when Composing a message by clicking Try out the new Compose link at the top of the message.

Tracking Emails

November 12, 2012, 7:17 pm

≫ Next: View Your Metrics

≪ Previous: Bananatag is not working with the new Gmail

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Tracking your email lets you know when emails are opened or if links in the email are clicked.

To track an email with Bananatag

1.  Download Bananatag.

2.  Type your email and add your recipients like normal.

3.  When you’re ready to send your email, follow the instructions below for your email client.

In Gmail

If using the new Compose layout in Gmail, click the Tag button next to the Send button.

 

 

If using the old Compose layout in Gmail, click the Track & Send button next to the Send button.

 

 

 

 

In Outlook

Make sure that the Track Email button is highlighted (if not, click it to select it) and click Send.

 

Some email programs and settings can block open-tracking, so you may not always get an open when the email is read.  Click to find out more about Opens not working.

View Your Metrics

November 13, 2012, 9:43 am

≫ Next: View Location Insights

≪ Previous: Tracking Emails

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Our metrics, or Bananalytics , give you the information you need to improve your email success.  It’s an extremely powerful feature when used well.

To view metrics on emails.

1.  Login to your Bananatag Account.

 

 

 

2.  Click Tags

 

 

 

3.  Click on a Tag that you would like to see more details on.

4.  View details of the Tag, including who it was sent to, how many times it was opened, where the email was opened from, which links were tracked and where they were clicked.  Clicking details will reveal even more specific information about that interaction.

5.  Click Metrics to view advanced metrics for your emails.

 

 

6.  Select whether you would like to view metrics on Clicks, Opens, or Opens by Location.

 

 

 

 

7.  For Locations, click countries to drill-down for more specific data.

 

 

 

 

For more on Metrics and how to use them see our blog post on how to use metrics.

View Location Insights

November 13, 2012, 3:35 pm

≫ Next: Contacts View

≪ Previous: View Your Metrics

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Location information shows you where your emails are being opened from at a glance.

To view your location information

1.  Log into your Bananatag Account.

 

 

 

2.  Click Metrics

 

 

3.  Click Location Insights

 

 

 

 

4.  Your Opens will be mapped for you.  Change the date range to map older data.

 

 

 

 

 

 

 

5.  Click a Country to drill-down and see Region-specific data.

 

 

 

 

 

 

 

Contacts View

November 13, 2012, 3:57 pm

≫ Next: How to Test Opens

≪ Previous: View Location Insights

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Viewing Tags by Contact displays only Tags related to a specific person and shows you all the tags related to them as well as any action taken.

To view tags by contact

1.  Log into your Bananatag Account.

 

 

 

2.  From the Dashboard, click Contacts in the left menu.

 

 

 

 

3.  Use the page buttons at the bottom right or begin typing part of the contact’s name or email in the filter to find the contact.

 

 

 

 

 

4.  Click the contact you would like to view.

 

5.  Statistics for that contact will be displayed as well as all the tagged emails.  Tags can be clicked to view information for that specific Tag.

 

 

 

 

 

 

 

 

 

How to Test Opens

November 15, 2012, 9:55 am

≫ Next: Some Emails Are Not Being Tracked In Outlook

≪ Previous: Contacts View

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Testing Opens is usually the first thing tested to make sure that the service works.  Here is some information on testing so you know what to expect.

Do not send an email to yourself to test Opens.  When you Track an email a cookie is set in your browser to prevent you from getting Opens from yourself.  Plain text emails will also not be tracked.

1.  Track your Email normally.

 

 

 

2.  Open the email on a different device, or in a different browser from the one you sent the email from.  Opening the email from a mobile device is a great way to test Opens.

 

 

 

 

 

Some email programs will also block images by default, which is how we determine an open.  When testing, make sure that images are being displayed in the message.

 

Some Emails Are Not Being Tracked In Outlook

November 15, 2012, 10:26 am

≫ Next: How Opens Work

≪ Previous: How to Test Opens

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Although rare, in some instances certain settings aren’t able to be set during the install which can cause Opens to not be tracked for Replies, but work fine for New Messages.

If you are experiencing this issue, follow the below steps to resolve it.

1.  Click Options, Settings in the Bananatag.

 

 

 

 

2.  Un-check the box “Track Email Opens”

 

 

 

3.  Click Apply

 

 

4.  Go back into the Settings.

 

 

 

 

5.  Check the box “Track Email Opens”

 

 

 

6.  Click Apply

 

 

Opens for replies should now be tracked.

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How Opens Work

November 15, 2012, 10:43 am

≫ Next: Notification Options

≪ Previous: Some Emails Are Not Being Tracked In Outlook

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We use the same technology as mass-email-marketing companies to track our Opens.  This is achieved by inserting a small image in the message or Tracking Pixel into the message.  When the image is downloaded you get an Open.

Some important things about Opens

1.  If the person opening the message has images disabled you will not get an open.  This is set to default in some email programs due to abuse by Spammers.

2.  Sending an email to yourself and opening it in the same browser will not trigger an Open.  When you track an email Bananatag sets a cookie so that you don’t receive Opens from yourself (When going through Sent Items for example).  When Testing Opens, it’s best to open from a different device than the one you sent from.

3.  If the recipient uses Plain Text email you will not get an open.  While most people do not use Plain Text email, some people and corporations will, so it’s important to keep that in mind.

4.  Some email programs may re-download the content multiple times while the message is open.  Some peoples email setup may also cause them to reopen your message multiple times.  While we have systems to minimize this you might find you want to change your Notification Options if you are experiencing this.

Since there are some instances where it won’t be possible to determine if an email has been opened, it’s important to remember that your Opens will be as good or better than what is shown.  

Notification Options

November 15, 2012, 11:13 am

≫ Next: How to use CRM Sync

≪ Previous: How Opens Work

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Depending on how you use Bananatag and what information is important to you, you may want to change your Notification Options.  Here’s how.

How to change Notification Options.

Notification Options can be set Globally or on Email-Specific basis.  Click the drop-down below to view the instructions for the setting you would like to change.

Global Setting

1.  Log in to your Bananatag Account

 

 

 

2.  Click Account

 

 

3.  Click Smart Notifications

 

 

 

4.  Click Change on the Notification that you would like to change.

 

 

5.  Set whether or not you would like to be notified.

 

 

 

Email-Specific

1.  Log in to your Bananatag Account

2.  Click Tags

 

 

 

3.  Select the Tag you would like to change Notification Options for.

4.  Click the drop-down Tag Specific Options and select the option which will only affect the current Tag you are viewing.

 

 

 

 

 

 

 

 

How to use CRM Sync

May 16, 2013, 12:58 am

≫ Next: Compare Team Members

≪ Previous: Notification Options

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You can sync your emails to most CRMs with our Gmail extension automatically. This uses the unique email address many CRMs provide to use in the BCC field of an email. We save you this step by allowing you to insert the unique CRM email address into your Bananatag settings and then simply select a checkbox when you want that email synced to your CRM.

1. Find your CRM User’s BCC Dropbox Email Address

Here are some links to help you find your BCC address with the following solutions.

Salesforce

Zoho

SugarCRM

Batchbook

Highrise

Pipedrive

Capsule

Relenta

Nutshell

Base

2. Enter the BCC email address into your Bananatag settings

You can find this setting under Account > Settings > CRM Sync. Click here to go Account settings.

3. Make sure ‘CRM Sync’ is checked when sending an email form Gmail or Google Apps

When have CRM Sync checked and you press Send our Gmail extension will check to see if you’ve entered a BCC Dropbox email address in your account settings. If you have, it will automatically BCC the email to that address.

Compare Team Members

June 25, 2013, 1:42 pm

≫ Next: How Do I Enable the CRM Checkbox?

≪ Previous: How to use CRM Sync

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Team Comparisons in Bananatag allow you to quickly see how team members stack up against each other.  To use them,  Navigate to Team, Team Comparison in your account.

Start by selecting whether you would like to compare individual users, or groups of users.  (Yes, you can create Groups in Bananatag Teams!  See Team Management in the Resources section for more info)

Next, select who you would like to compare, or search for them and click “Add to Report”

Select the Metric you’d like to compare, Sent, Opens, or Clicks.

Finally, click Load Report.

Done! now you should see the different people compared for the current date range and be able to quickly identify performance.

How Do I Enable the CRM Checkbox?

June 27, 2013, 2:41 pm

≫ Next: Send Direct with Gmail

≪ Previous: Compare Team Members

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If the CRM Checkbox is not allowing you to click it to change the status, check that it is enabled in the Extension Settings.

Click the Bananatag button at the top of the page, then select ‘Extension Settings’

 

 

 

 

 

 

Ensure that CRM Integration is set to Enabled.

If it is already enabled try disabling it and re-enabling.

 

 

 

 

 

Once Enabled, you should be able to click the CRM box in your messages.

Send Direct with Gmail

December 5, 2013, 1:27 pm

≫ Next: Setting up Send Direct

≪ Previous: How Do I Enable the CRM Checkbox?

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If using .btag.it with Gmail or Google Apps, you’ll need to follow the steps below after setting up Send Direct.

When your first email is tracked with .btag.it and Bananatag connects to your server, Gmail will detect the application attempting to connect to your account and will block the attempt.

In order to send the email Bananatag will need to be added to the list of allowed applications in your Gmail account.  Here are the steps;

1.  Log in to your Gmail account that you are sending your .btag.it emails from.

2. Navigate to this link https://accounts.google.com/DisplayUnlockCaptcha

3.  With the above page still open and within 10 minutes, send another email with .btag.it from that account.

That should be all you need to do!  By sending the email with .btag.it the application connects the account while Gmail listens for applications to allow in future.  Once added there should be no need to repeat this process as long as the correct password is being used to connect.

 

Setting up Send Direct

May 3, 2014, 12:51 pm

≫ Next: Common SMTP Settings

≪ Previous: Send Direct with Gmail

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For instruction on how to setup Send Direct with Gmail click here.

To set up Send Direct, log into your Bananatag Account and click Account > Settings from the left menu.  Then click the tab “Send Direct”.

Your username will already be filled out with your email address.  In some environments (like certain Exchange setups) your username may only be the first part of your email.  For example, your email may be john@bananatag.com, but your domain username is just john.  If this is the case click No Domain Required.  If you’re not sure about this, check with your administrator.

Then type in your email password and click Test & Save Settings.  Bananatag will then attempt to confirm the settings you have entered and will let you know if it is successful.

Manually Enter SMTP Settings

For most large email providers, Bananatag already has the outgoing server information that it needs to sync your accounts, but in some cases you may need to provide your outgoing server, and type of encryption used. If you’re unsure about these settings, check with your network administrator.

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Common SMTP Settings

May 22, 2014, 2:04 pm

≫ Next: How to Find Send Direct

≪ Previous: Setting up Send Direct

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For users that are getting an “Error Processing SMTP Settings” message you will need to manually update these settings.

Below are SMTP settings for different email providers:

Godaddy

User- Full Email Address
Password- Your Email Password
SMTP- smtpout.secureserver.net
Port – 465
Encryption - SSL

Godaddy Exchange

Exchange 2010 -
User- Full Email Address
Password- Your Email Password
SMTP-smtp.ex3.secureserver.net
Port – 587
Encryption – TLS

Exchange 2007 -
User-Full Email Address
Password-Your Email Password
SMTP-smtp.ex1.secureserver.net
Port – 587
Encryption – TLS

Office 365

User- Full Email Address
Password- Your Password
SMTP- smtp.office365.com
Port – 587
Encryption – TLS

Shaw Mail

User – Your Shaw email without “shaw.ca” (No Domain)
Password – Your Email Password
SMTP- mail.shaw.ca
Port – 587
Encryption – TLS

Yahoo

User- Full Email Address
Password – Your Email Password
SMTP Server- smtp.mail.yahoo.com
Port – 465
Encryption – SSL

Zoho

User- Full Email Address
Password – Your Email Password
SMTP Server- smtp.zoho.com
Port – 465
Encryption – SSL

AOL

User- Full Email Address (what comes before @aol.com) *No Domain*
Password – Your Email Password
SMTP Server- smtp.aol.com
Port – 587
Encryption – TLS

Bluehost

User- Full Email Address
Password – Your Email Password
SMTP Server- box795.bluehost.com
Port – 587
Encryption – TLS

SFR (France)

User- Full Email Address
Password- Your Email Password
SMTP server – smtp-auth.sfr.fr
Port – 587
Encryption – SSL

AT&T

User- Full Email Address
Password- Your Email Password
SMTP- smtp.att.yahoo.com
Port – 465
Encryption – SSL

T-Online Deutschland

User- Full Email Address
Password- Your Email Password
SMTP server – securesmtp.t-online.de
Port – 587
Encryption – TLS

1&1

User- Full Email Address
Password- Your Email Password
SMTP server -smtp.1and1.com
Port – 587
Encryption - TLS

1&1 Deutschland

User- Full Email Address
Password- Your Email Password
SMTP server – mail1.eircom.netsmtp.1und1.de
Port – 587
Encryption - TLS

Verizon

User- Full Email Address
Password- Your Email Password
SMTP server – outgoing.verizon.net
Port – 465
Authentication – SSL

Mail.com

User- Full Email Address
Password- Your Email Password
SMTP server – smtp.mail.com
Port – 465
Encryption - SSL

GMX.com

User- Full Email Address
Password- Your Email Password
SMTP server – smtp.gmx.com
Port – 465
Encryption - SSL

Mobile Me (Me.com)

User- Your Email Address
Password- Your Email Password
Outgoing Mail Server- smtp.me.com
Port- 587
Encryption- TLS

If you still need assistance please contact us by clicking here .

 

How to Find Send Direct

May 22, 2014, 2:08 pm

≫ Next: MSN Authentication Issue

≪ Previous: Common SMTP Settings

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Please note only users who use the Btag.it method of tracking need to update Send Direct

In order to find Send Direct and adjust your settings, you need to follow a few steps:

1. Log into Bananatag.com.
2. From the right-hand menu, choose the Account tab, then click the settings button.
3. On the settings page, click the Send Direct button.

 

You’ve made it! What’s next?

Setting up Send Direct is easy! Fill in the form, usually just your email address and password. However, sometimes you may need to add custom SMTP settings. If you have any questions regarding setup, visit this article. If you are looking for some commonly used SMTP settings, click here.

 

MSN Authentication Issue

July 29, 2014, 12:58 pm

≫ Next: Using Google Analytics with Bananatag for Teams

≪ Previous: How to Find Send Direct

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Two Steps for resolving authentication issues with Hotmail and Outlook.com

If you are experiencing an error either syncing (using SendDirect) or sending email through Bananatag, follow these steps to get up and running.

Types of Errors

Sending through Bananatag’s Email Relay or .btag.it Service

You’ve either received a message telling you that we were unable to authentic your account or you’ve received a vague error stating:

Error: Expected response code 250 but got code “”, with message “”

In both cases, the solution is the same.

Syncing with SendDirect

While syncing with SendDirect you have received this message or similar:

Error processing SMTP settings. Please ensure all settings are correct and try again. If the issue is persistent, contact technical support. SMTP Error: Could not authenticate.

The Solution:

Step 1

This step is only applicable to users that have not yet set up phone verification for their Outlook.com or Hotmail accounts.

1. Sign-in to your Hotmail or Outlook.com account.
2. At the top-right corner, click your name , then click the Account settings menu item.
   
3. Select Overview menu (left-pane), then click the Security info menu item.
4. Under the Phone number heading, click the Add link.
5. Select your country from the drop-down list, then enter your phone number.
6. Select Text from the Verify phone via: option, then click the Next button.
7. Check your mobile for a new SMS/text message from Microsoft (may take a few minutes).
8. Enter the code you received via SMS/text into the Code field, then click Next.
9. Microsoft will now verify the code given and unblock your account.

Step 2

1. At the top-right corner, click your name , then click the Account settings menu item
2. Under Account, click Recent Activity.
   If you did not just do so, you may need to verify your phone number to proceed to the Recent Activity page.
   
3. Here you should see a list of your recent activity, choose the last attempt to either send or sign-in and click ‘This was me’.
   Make sure that it lines up with the time you sent or tried to sync your account.

Using Google Analytics with Bananatag for Teams

August 25, 2014, 2:06 pm

≫ Next: Recipient Missing Links not Resolved.

≪ Previous: MSN Authentication Issue

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Enabling Google Analytics for your Teams account will add Google’s campaign URL tracking code to your links. This will let you see how recipients interact with your website from the emails you’ve tracked with Bananatag.

The tracking data is broken down by team member allowing you to see how each team member is influencing web traffic behavior.

Setup

To setup Google Analytics for your team, log into your Bananatag account. From there navigate to Team > Settings > Google Analytics (requires admin privileges).

Enter your website address and that’s it!

Bananatag will now add campaign tracking for Google Analytics to your tracked emails.

Campaign URL Parameters

Google Analytics requires parameters to identify where the visit originated came from so we need to provide this information.

These details will be added to your tracked URLs by Bananatag:

• Campaign Name: Bananatag
• Campaign Source: User Name
• Campaign Medium: User Email Address

These parameters are added automatically by Bananatag and cannot be changed. You can use these values to create reports and drill downs in Google Analytics.

Viewing Google Analytics

To view this data in your Google Analytics account log in and from the left menu click Aquisition > Campaigns.

If any recipients have clicked on your links during the time frame you have selected, then you should see a campaign named “Bananatag” in this view.

If you click on the Bananatag campaign you will see a breakdown of each of your team members and the visits that resulted from their emails.

In this standard view you can see details such as Bounce Rate, Pages/Visit and even conversion and eccomerce data. Use this powerful data to see beyond the click and to how recipients are engaging with your site.

 

Recipient Missing Links not Resolved.

August 27, 2014, 1:41 pm

≫ Next: Gmail Alias Management

≪ Previous: Using Google Analytics with Bananatag for Teams

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If you receive this message when trying to track an email it’s indicating that it was not able to detect any recipients in the email.  There are generally only two causes.

There are no emails in the To: or CC:

At least one email address is required in the To: or CC: fields in order to track an email.

When sending to a distribution list, many users will use the sender as the To: (essentially sending to themselves) and add distribution lists to the BCC.

An Error

If there is at least one recipient in the To: or CC: fields, then there is likely a permissions issue, or another error occurring.

After attempting to track an email where this error is received, more detailed information about the error will help us identify what the cause is.

To send us the info, Click Options – Help – Send Feedback in the Bananatag addin and then send the email.